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Joe Troyer

Effective FITD (Foot-in-the-Door) Technique Examples for Agencies with Joe Troyer

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In this 3rd installment of The Ultimate Guide to Building an SEO Agency, Joe will share proven criteria for building a FITD offer and provide real-world examples that have been successful in all of the agencies he’s worked with and led.

What is the Foot in the Door Technique?

A foot in the door offer is a low-barrier, entry-level product or service that is designed to attract potential customers and establish a relationship with them. It acts as a starting point  for customers to engage with a business, with the intention of leading them towards a more significant and higher-priced core offer.

Origins of FITD

The foot-in-the-door technique is a persuasion strategy rooted in social psychology and compliance. It capitalizes on the principles of self-perception theory to increase the likelihood of someone agreeing to a larger request. By making a first request or an initial small request (foot in the door), individuals are more likely to agree to a subsequent, large request (door-in-the-face) from the same requester. Psychologists Freedman and Fraser observed this phenomenon and found that people tend to maintain consistency in their actions and self-perception. This technique utilizes social psychology to influence compliance through gradual escalation and the principle of reciprocity

Foot-in-the-Door Technique Examples for Agencies

Here are some examples of FITD offers that you can use for your agency:

Call Tracking Consultation: Offer to set up call tracking for the prospect’s business, highlighting the importance of tracking calls and the potential missed opportunities without it. During a live consultation, demonstrate how call tracking can provide valuable insights and help optimize marketing strategies.

GMB Optimization Checklist: Provide a checklist of essential optimizations for the prospect’s Google My Business (GMB) listing. Show them the potential impact of proper optimization, such as improved visibility and increased customer engagement. Offer to guide them through the checklist during a phone call, providing expert advice and solutions.

Citation Management Audit: Offer to review and analyze the prospect’s citations (online business listings) for accuracy, consistency, and completeness. Explain the benefits of accurate citations for local search visibility and reputation. Conduct a mini-audit during a consultation, pointing out areas that need improvement and suggesting solutions.

Review Response Training: Offer to teach the prospect how to effectively respond to customer reviews on platforms like Google Maps. Explain the importance of review management and its impact on reputation and customer perception. Provide guidance and best practices during a call or virtual meeting to showcase expertise.

SSL Implementation Assistance: Offer to help the prospect secure their website with an SSL certificate. Emphasize the importance of website security and its influence on search rankings and user trust. Guide them through the process of SSL implementation during a consultation, ensuring they understand the steps involved.

Google Ads Campaign Review: Offer a review of the prospect’s existing Google Ads campaign, focusing on identifying potential issues and optimization opportunities. Highlight the benefits of well-managed advertising campaigns. Share insights and recommendations during a consultation to demonstrate expertise and value.

Topics Discussed

  • Leading into your core offer
  • Doing a FITD in an Hour or Less Live
  • Proving That You are The Expert
  • Paid Upsells
  • Building an FITD for Local SEO

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Joe Troyer 0:37

Alright, so next up is our foot in the door offer. And again, what I want to make sure is super clear is all of this stuff should line up. Right? If we're trying to sell this SEO agency services that we just mocked up, we obviously want to ensure that our foot in the door puts people in a prime position and a prime buying environment to buy our core offer.

If it doesn't do that, and we then have to explain what it is and what we do and prove ourselves after we give our foot in the door service, we've blown it all. So when you're thinking about your foot in the door, it has to naturally lead into your core offer. Okay, the best place typically to start with this is to really look at your core offer. And think about the deliverables that you have in your core offer and splinter out and separate out a couple of the options. Look, if you're gonna do something for 90% of your prospects in month, one, two, or three, and you can move that out as a foot in the door product.

And that sets you up as an expert and brings goodwill to you. And it's really super easy to do, then why wouldn't you do that? You're gonna do it later if you win them as a client anyway. Right? So first and foremost, is that has to naturally lead into your core offer. Okay, so next up for me, this has evolved over time. But for me, this really has to be done in an hour or less, okay. And ideally, this should be able to be done by you, not by a specialist, that or it should be able to be done by a VA, right?

You shouldn't need like a developer to do this. Because you don't know how. Because what happens if you get a prospect that right here right now wants to jump on a phone call with you and wants to see that you're an expert, but yet you can't show him over the shoulder how this is done. Okay, this needs to be simple. Okay. And one of the criteria that that is newer for me when it comes into the foot in the door, is I'd really like to be able to do this live, meaning if I can reach out to a prospect and I can say, Look, you have this problem.

Here's why it's a problem, right? It's a problem. But it's an opportunity, if you can fix this, this is going to be one step in the right direction to help you get this result. Who's going to tell you no, right, I'm happy to jump on a phone call with you and do it with you. They say yes, you on the call can then showcase your expertise. Okay, you can start building rapport with them.

And they can see that you truly are an expert, not that you just had some VA do it behind the scenes. So this give you a little detail. And I don't want to want you got to overthink your foot in the door. When you start this is good enough criteria for a foot in the door. Longer term, though, if you are going to have sales people helping you.

think that long term, it's great to implement this process just as is give the foot in the door offer away, Mr. prospect, here's the problem. Here's the opportunity. If you fix it, I'm happy to fix it. You get on a call with them, you help them fix it while you're fixing it. You're building rapport. Right? Then you're done. And you're like, now let me you know, would you like Mr. Prospect if I'd share with you how to write 10x The results of your Google Maps campaign, right, or your Google local campaign or your SEO campaign?

And you go into basically what you do in your package, right? And you build the plan, here's what you should be doing, here's what you're not, right. And then at the end, they're naturally going to ask how you can help them. So the only time that I like to complicate this sales funnel is if it's working. I'll add one thing here that for me, has made a big difference. In one of my agencies. The other agency wasn't like this or my other agencies weren't like this, but in one of my agencies, we had a paid upsell to the foot in the door.

Okay, so we would for example, we would help them do a GMB optimization and if they said yes, I want you to do that, then we could potentially upsell them the next thing for a couple 100 bucks. So typically what we would do here, and I talked about this in some of my paid training, and go into much more detail, but we would do something from anywhere from 100 to $500 100, to 500 bucks.

And the reason that we do this is this can be completely self liquidating, then if we end up offering this and we're working with a sales team, we can pay out the sales team potentially up to 100% of this 100 to $500, every time they sell it.

And then we don't have to pay out the sales team on the $1,000 plus a month, recurring. So if there's a way that we can monetize the front end and have a self liquidating offer, and pay our sales team and pay our prospecting and pay our ads are however we're getting the deal. If we can pay for that, before we ever even get to the core offer, that's obviously a win, get the only piece of advice that

I'm giving you is don't overcomplicate the sales cycle to start, if it's just you don't, don't throw that into start, start with just a free foot in the door, build report, get to know the customers get to know the ideal prospects, figure out the problems, figure out the opportunities and then go from there. Alright, so we got, we got the core offer, we got the ideal prospects, we got then a foot in the door offer, we talked about that criteria, let's talk about what the foot in the door offer could be for our local SEO local marketing package, if you will, that we've put out so far based upon what I've set up and what we've come up with so far.

So again, ideally, we can show that there's a problem, and that there is an opportunity. Okay, if they fix that problem, ideally, that can be done pretty quickly. And ultimately, we can do that over the phone would be a big one. Let's put it this way, what could we do in terms of Google My Business or SEO that somebody could see a significant lift? Right? From our work? Where we can do that on the call with a customer? And I don't know what the answer is, I'm just brainstorming with you guys.

But this is what you got to think about. You're thinking like, this is your first interaction with the prospect? What the heck do you do? Right? Like you want to have the best you want to in 30 minutes, position yourself the best way possible? What's gonna position you the best way possible? I think results in advance, obviously, whatever adds the most value, right? What if you simply offered call tracking as a foot in the door? Okay. Or maybe it was the upsell to the foot in the door?

Okay, what if you could whether they have citations or not go right into the GMB listing, add a tracking phone number, and then be able to share the results with them. Look, mister business owner, I see that you're already ranking in maps, but I don't think you're actually tracking calls. Let me help you with that. And you could just sign them up and then be an affiliate for one of the other platforms too. Right. But then you go in and a consultative type of role actually really like that.

The category thing, by the way, is big. Most local businesses in terms of Google Maps have shipped the bed so to speak with their categories. Yeah, so you can add q&a into the GMB. Let's see what else Business Photos double check the hours of operation, the business info in the description. Yeah, I mean, most of this stuff is never really thought out very well. And so if you just had like a 10 point checklist here, respond to reviews, teach them how to respond to reviews. Okay.

You could do Bri SSLs. Right. So if they don't have an SSL, you could do that.Joe Troyer 8:58 You could definitely do schema, okay. If we're going after people that are spending money on advertising, even if you're not going to do Google ads, you could potentially find some problems with that. Right? So in terms of Google ads, like negative keyword check, this one's running. So you can do like worst plumber in or whatever, worst, whatever, in the city that you're going after.

That's, that's a big one. Cool. So you guys got the point. The The thing is to make sure that you focus on the value, right? And don't be too obsessive with your foot in the door offer, get out there and start testing it, get out there and play with it. Talk to customers make the offer to fix something and test it with your prospects. Okay? It could be two or three things that you bundled together and you just rattle through and it could be just kind of a little mini audit that you help them through. And then when you reach out you say there's these five things that are wrong.

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